FAQ

       Shipping     
   
All orders ship from our stores in Mckinney or Allen Tx within 3 days of the ordering being placed. At this time we only ship to the continental united states. Most orders arrive within 3 days of being marked as fulfilled and shipped from our store.  
          
     Retail Store Locations
   
                                    Downtown Mckinney                                      
                          113 N Kentucky Suite 102                              
                                      Mckinney Tx 75069                                           
       469-714-0388             
     
       Watters Creek         
857 Watters Creek Blvd 
    Allen, Tx 75013       
972-332+8234

     Returns or Exchanges

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offerfree returns or exchanges within 15 days of receiving your order. You can return your product forstore credit,a different product, or arefund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please email info@birdsandwords.org and include your order number and item(s) you are wanting to exchange or return and a member of our team will coordinate with you. 

Additional Information: Returns and exchanges are processed within 3 business days. Please contact us if you have any further questions. 

Store phone: (469) 714-0388

Email: info@birdsandwords.org